The Insurtech Global Outlook 2025 Survey Results were recently released. There were six themes that stood out, and at AgencyKPI we can help with all six.
- Market Transformation & Tech Adoption. 63% of leadership expect significant transformation in the next 3-5 years. AKPI already equips of clients with normalized, real-time data that integrates (and serves as the bedrock foundation) for these emerging technologies. AKPI is the bridge that helps insurers turn these macro shits into usable insights today.
- Customer Retention & Experience. Strengthening customer loyalty and retention is the top goal for insurers. Enhancing digital engagement is seen as the most effective way to get there. AKPI provides dashboards that let executives see where retention risks exist. This directly supports retention and satisfaction goals by giving leaders actionable visibility into customer and carrier data.
- Cost Reduction & Efficiency. Insurers identify claims processing, operational efficiency, and cost savings as critical to success. Many report 10-20% savings from dig. transformation. AKPI automates data aggregation, normalizing carrier/agency feeds, and providing performance benchmarks, AKPI eliminates manual inefficiencies and creates scalable operational savings.
- The Role of InsurTech Partnerships. Executives increasingly see InsurTechs as portals to innovative business solutions, particularly for new product development, operational efficiency, and improved customer experience. AKPI is a rare InsurTech that has already proven success (see our clients on our webpage and ask me for a Case Study!) and can deliver immediate value across multiple parts of the value chain.
- Regulation & Data Security. Cybersecurity regulations (DORA, NIS2, etc.) are pushing insurers to invest more heavily in technology, especially in data analytics and compliance. Because AKPI normalizes and secures sensitive carrier/agency performance data, it supports compliance while enabling better forecasting and reporting. This makes AKPI not just a growth tool but a risk management partner.
- Future Goals & Budget Allocations. 42% of insurers expect to increase technology budgets slightly and 14% significantly. AKPI is a budget-ready partner: a solution that directly matches the top three spending areas. This alignment makes it easier for executives to justify investment in AKPI within their 2025 budgets.
